Imagine how much you could save if your clients could book their own vehicles online, by text message or automated phone booking
system. We have created a simple and easy to use online booking system that allows clients to book their own journeys. This system has been field tested by
T-Mobile and ITV amongst many others.
We setup a generic online
booking screen to match your existing website, or we can develop
one for you using our many templates.
The page
will
recognise returning clients and your corporate
Account
clients.
By registering online the client can logon
to your system and have access to their own control panel, this
lists all bookings made by that user only. Once they have successfully
logged in they have several options, they can book a new journey,
repeat
a journey, book a return, amend an existing one or cancel a journey
completely, they can also view quotations they have had through
the system and all of this at the click of a button -as the system
runs in 'real-time' anything
the
user
does
online
appears
on your
controllers multi screen display immediately.
Once the journey details
have been entered the client is quoted a price based on your
pricing structure. This has been achieved by integrating Microsoft
MapPoint™ into our program to ensure accurate
distance calculation every time along side a globally unique
vehicle pricing matrix. A confirmation email is then sent from
the system to their email
address listing
all
the
relevant booking details.
The IVR service is an automatic telephone booking service specifically designed to make it easy and fast
for regular passengers to make a booking with your Taxi / Chauffeur or Private Hire Company. It allows callers with a "Touch-Tone" (DTMF)
telephone to place a booking directly into your despatch screen - avoiding the normal telephone queues.
Using Caller ID (CLI), our system is able
to simplify the system's use by callers - reducing a normal booking
to a single push-button operation.
As such, callers to the new service
will be given different greeting messages depending upon three
typical
scenarios as follows: (for this exercise we have used the name
City Cars as an example only)
1. If the despatch system has no record of
the caller, or no Caller ID is received, the caller is asked
to enter their PIN number:
" Welcome to City
Cars. Please hold the line whilst we check your details"
2. If the despatch system has the caller's
pickup details recorded for the ID or PIN received, in this case
the system
gives callers the
opportunity to make a booking for immediate pickup
from that location:
" Welcome to City
Cars. Thank you for calling. We have your pickup address details
recorded.
If you are ready to travel
now, have no more than 4 passengers and would like to make an
immediate  booking, please press 1 now"
3. If the dispatch system has the caller's
details and they have called and booked a cab within the last
15 (configurable)
minutes. In this case the program will ask the caller if they
wish to place a new booking or find out the status of their most
recent
booking.
" Welcome to City
Cars. Thank you for calling. We note that you have recently
booked a cab. If
you wish to make another
new booking, please press 1 now. If you are calling for information
about your last booking please press 2"
If a caller presses 1, (for situations 2 or
3 above), the IVR system will immediately place a standard booking
into the despatch
computer system, confirm the booking to the caller and then hang
up.
If a caller presses 2, for situation 2 above, they will be given
the status of their last booking. This might include the time
of their booking, whether it has been allocated or not and, optionally,
the car allocated the job.
Callers who do nothing at the
initial greeting will be asked to call your main office number.
Although there
is a lot more involved, this is just to give you an idea of the
IVR process and yet another way we have integrated functionality
to ease the booking process and also reduce the processing costs
to you.
There are a
couple of ways we can achieve this process, firstly the user
needs to register to use the service using the registration form
on
your website, here they will setup a 'profile'. This profile
includes all relevant details, name, description, mobile number
and upto
5 addresses that they expect to be collected from i.e. work,
home, pub etc. Each of these locations will be allocated a number
from the system.
The user sends a text to a
generic number, allocated to your company, and in the message
field they will enter a PIN number allocated to them during
registration,
that's it. The
system
recognises
the
users
PIN
and brings the information from the database, on the controllers
screen the booking appears immediately and the allocation process
begins as normal.
Another method,
and this will help build your client portfolio, is to assign a
4 digit
number to fixed locations i.e. buildings, restaurants,
pubs etc, in and around your area and sell this service to bars
& restaurants, surgery's etc , this is a great marketing tool;
 A
restauranteur, receptionist, or office administrator
who requires
a vehicle for another person either dining or visiting
would simply send a text message to your generic number
from a
mobile
phone. The system recognises the number and
the booking
appears on the controllers screen, a text message is
sent back from the system with the drivers details and
estimated time
of arrival.
- A small card could put
on each restaurant table or office desk giving the text
number and pin number to order a vehicle, the user would
prefer this
option if they were in company, a meeting or maybe a noisy
atmosphere
where in other instances they would have to go outside.
Alternatively you could run a campaign as on the right
and have A4 plaques on the wall.
This facility negates the
need for a user to call your office by those who may not have
access to the internet, by doing this you have reduced your
administration
costs, boosted your company's profile and increased your
market share.
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